Privacy Policy
Speech Matters SLP PLLC
Effective Date: July 7th, 2026
Speech Matters SLP PLLC ("Speech Matters," "we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, communicate with us, or receive our speech-language pathology services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
Name
Phone number
Email address
Mailing address
Date of birth
Emergency contact information
Insurance information
Payment information (processed securely by third-party payment processors)
Health Information
When you become a patient or complete an intake form, we may collect information relating to:
Medical history
Developmental history
Therapy goals
Evaluations
Progress reports
Clinical records
Other information necessary to provide speech-language pathology services
Protected Health Information (PHI) is handled in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
Communications
We collect information you provide when you:
Contact us by phone
Email us
Complete online forms
Send SMS messages
Participate in surveys or feedback
Website Usage Information
We automatically collect certain information through cookies and similar technologies, including:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referring websites
2. How We Use Your Information
We use your information to:
Provide speech-language pathology services
Schedule appointments
Verify insurance benefits
Process payments
Respond to inquiries
Communicate regarding appointments or treatment
Send requested information
Improve our website and services
Monitor website performance
Maintain records
Comply with legal and regulatory obligations
We may also use aggregated, de-identified information for internal quality improvement.
3. SMS Communications
If you opt in to receive SMS messages from Speech Matters, we may send:
Appointment reminders
Scheduling updates
Administrative communications
Practice notifications
Message frequency varies.
Message and data rates may apply depending on your mobile carrier.
You may opt out at any time by replying STOP.
Reply HELP for assistance.
SMS consent is not shared with third parties or affiliates for marketing purposes.
We do not sell, rent, transfer, or disclose your mobile phone number or SMS opt-in information for advertising or marketing purposes.
4. How We Share Information
We do not sell your personal information.
We may share information only as necessary with:
Service Providers
Trusted vendors who assist with:
Website hosting
Electronic medical records
Appointment scheduling
Payment processing
Secure communications
Analytics
These providers are contractually obligated to safeguard your information.
Insurance Companies
When necessary to verify benefits, obtain authorizations, or submit claims.
Legal Requirements
When required by law, subpoena, court order, or governmental request.
Business Transfers
If Speech Matters undergoes a merger, acquisition, or sale, information may be transferred as permitted by law.
5. Cookies and Analytics
Our website uses cookies and similar technologies to improve functionality and understand website usage.
These technologies may include:
Google Analytics
Squarespace analytics
Performance cookies
Functional cookies
You can manage cookies through your browser settings.
Disabling cookies may affect certain website functionality.
6. Your Rights
Depending on applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of certain information
Withdraw consent where applicable
Opt out of marketing communications
Request information about how your data is used
Requests may be submitted using the contact information below.
7. Data Security
We maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.
While we use commercially reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain information only for as long as necessary to:
Provide services
Maintain medical records
Meet legal and regulatory requirements
Resolve disputes
Enforce our agreements
Medical records are retained in accordance with applicable federal and New York State record retention requirements.
9. Children's Privacy
Because Speech Matters provides services for children, personal information about minors is collected only with the consent of a parent or legal guardian, except where otherwise permitted by law.
Parents and guardians may request access to or correction of their child's information as permitted by applicable law.
10. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of any third-party sites they visit.
11. HIPAA Notice
If you receive clinical services from Speech Matters, your Protected Health Information (PHI) is also governed by our Notice of Privacy Practices, which explains how your medical information may be used and disclosed under HIPAA.
If there is any conflict between this Privacy Policy and our HIPAA Notice of Privacy Practices, the HIPAA Notice will control with respect to Protected Health Information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
The revised version will be posted on this page with an updated Effective Date.
13. Contact Us
Speech Matters SLP PLLC
1751 2nd Ave, Suite 202, New York, NY, 10128
Phone: (212) 861-7800
Email: linda@myspeechmatters.com